Capitolo Chapter 07 — Resis and refunds

Changed your mind?
Don't worry..

It happens. You have 14 days to return the product and receive full refund. No questions, no infinite modules, no passive-aggressive tone.

14gg To rethink
5gg For refund
0€ If it's our fault
You changed your mind.

Return shipment to your own.

You have 14 days from the delivery to return the whole product in its packaging. The return shipment is at your expense: you choose the courier and the price.

  • Full product refund
  • No cost of restocking
  • Form to be filled in 30 seconds
Error or damage

All on our own. No discussion.

If you have received a wrong product, damaged or defective we pay for the withdrawal and we send you the right product within 48h. You don't need to give us anything back.

  • Free return shipping
  • Replacement or refund of your choice
  • Photos required only for damaged goods
↳ How it works

Four steps,
five minutes.

01

Enter your Customer Area

Login to My Account with your credentials. Find all your orders, invoices and made in one place.

02

Open Return Practice

From the order you want to return click on "Requests Return". Choose the products and the reason: only 2 minutes.

03

Send the goods

Receive instructions via email with our address. Reimballa and ship with the courier you prefer.

04

Refund within 5 days

As soon as the goods arrives, we start immediately with the refund on your payment method. All tracked in the Customer Area.

Can't do it independently?

No problem. Write to us ecommerce@len-srl.com with the order number and we'll take care of it.

Contact us
↳ Special cases

Things to know.

By law some products cannot be returned. We tell you here, honestly, before you buy.

Customized products

Custom or printed boxes on request are not available.

Open packaging

If you opened the original packaging of movies and tapes, the refund can be partial.

Quantity broken

For full pallets or orders over €1000 contact us first to agree the procedure.