Change of mind
Return shipment to your own.
Return the intact product in its original packaging within 14 days. You choose the courier and cover the shipping cost.
Read the termsOur promise
Changed your mind?
Relax.
You have 14 days from delivery to return a product if it isn't the right one. The process is simple and you can follow it from your Customer Area.
14gg
From delivery
5gg
For refund
0€
If it's our fault
Error or damage
Replacement or refund, your choice.
If the product is wrong, damaged, or defective, the return is on us and you can choose a replacement or a refund.
Start a requestHow it works
Four steps,
five minutes.
Request the return
Log in to the Customer Area, select the order, and indicate the products and reason for the request. It only takes a few minutes.
Prepare the parcel carefully
Repack the intact product with the packaging, accessories, and documentation you received.
Send the goods
Follow the instructions received by email, choose the courier, and always keep the tracking number.
Receive your refund
After receiving and inspecting the goods, we start the refund to the payment method used.
What you can change
Things to know.
For full clarity, here you'll find the main terms, timeframes, and conditions for returns. For a specific case, you can contact us before shipping.
Non-eligible products
Custom-made or custom-printed products cannot be returned. For full pallets or orders over €1000, please contact us first.
Open packaging
For film and tape with the original packaging opened, the refund may be partial.
Refund timing
After receiving and inspecting the goods, we start the refund within 5 days to the original payment method.